Refund Policy

Effective Date: July 1, 2026. This Refund Policy explains how Intel Fitness assesses Credits top-up refund requests.

Credits activation and capacity reservation

Credits activate after payment confirmation. When Credits are activated, Intel Fitness may reserve platform capacity, process account state, and prepare access to Credits-based services.

Three-day request window

Refund requests for eligible unused Credits top-ups must be submitted within a three (3) calendar day window after successful payment confirmation. After that window, Credits top-ups are generally non-refundable unless required by law.

Used Credits and Plans

Credits already used for courses, lessons, Recipe, Analysis, or Plan features are generally not refundable once access or service use is granted. Monthly Credits granted by a Plan are usage benefits, cannot pay membership fees, and do not create an automatic refund for the current billing period when a downgrade is scheduled.

Service failures and manual assessment

If a service issue prevents delivery, we may assess the account and decide whether a manual adjustment is appropriate. All refunds and Credits adjustments require manual assessment. No automated credit reversal is promised.

Fraud, abuse, and legal carve-outs

We may deny requests involving fraud, chargeback abuse, policy violations, or misuse of discounts or Credits. Nothing in this policy limits non-waivable consumer rights under applicable law.

How to request a refund

Contact support with your account email, payment date, Credits package, and a brief explanation. If you do not agree with this Credits activation, capacity reservation, and refund policy, please do not purchase Credits.

Email: support@intel-fitness.com